Shipping and Refund Policy
Shipping and Refund Policy
Shipping Policy
Processing & Delivery Time
Standard shipping rates apply and will be calculated at checkout.
- Orders are processed within 1-2 business days.
- Delivery within Egypt typically takes 3-5 business days.
- International shipping times may vary based on location and carrier.
Shipping Fees
Standard shipping rates apply and will be calculated at checkout.
Delivery Locations
- We currently ship within Egypt and select international locations.
- If your location is not listed at checkout, please contact us for assistance.
Order Tracking
- Once your order has shipped, you will receive a tracking number via email.
- Please allow 24 hours for tracking information to be updated.
Refund Policy
Returns & Eligibility
- We accept returns within 14 days of purchase if the item is unused and in its original packaging.
- Opened or used products cannot be returned for hygiene reasons.
- Proof of purchase is required for all returns.
Refund Process
- Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
- If approved, refunds will be processed within 5-7 business days to the original payment method.
- Customers will be responsible for an additional shipping fee for the return.
Non-Refundable Items
- Gift cards, promotional items, and final sale products are non-refundable.
- Shipping fees are non-refundable unless the return is due to a NoCal error.
Need Help?
If you have any questions about our shipping or refund policy, please contact us
- Email : info@nocalsweetener.com
- Adress: 637 Horiya Road, Janaklis, Alexandria, Egypt
- Phone Number:+20 122 220 8808
Thank you for choosing NoCal – your trusted choice for sugar-free sweetness!
